Help Center
How can we help?
Find answers on orders, shipping, returns, payments, selling, and more — or reach our team any time.
Shopping & orders
Everything about browsing, buying, and following your order.
Payments & security
Paying safely and keeping your account protected.
Products & trust
Product info, safety, and reporting a problem.
Selling on Adonait
Everything to start and grow your store.
Policies & legal
The rules that keep the marketplace fair and safe.
Frequently asked questions
Who sells the products on Adonait Home?+
Every item is sold by an independent third-party vendor. Adonait Home is a marketplace — we provide the storefront, secure checkout, and support, but the vendor is the seller and ships your order directly.
How do I track my order?+
Go to Track your order and enter your order number and the email you used at checkout. You’ll see the status and tracking number once the vendor ships.
How do returns and refunds work?+
Start a request on Return your order. Returns follow each vendor’s policy; approved refunds go back to your original payment method. See Refunds.
Is my payment secure?+
Yes — payments are processed by Stripe and we never store your full card number. Learn more in the Security Center.
How long will shipping take?+
It depends on the product and vendor (larger items like furniture take longer). Estimated times, where shown, are provided by the vendor. See Shipping & Returns.
I saw a product I want to report.+
Use Report a product for inappropriate content, copyright/trademark issues, or selling-rights concerns. We review every report.
How do I sell on Adonait Home?+
Start on Start Selling and follow How to Sell. There are no monthly fees — you keep the sale minus a transparent commission.
I still need help.+
Reach our team through Customer Service, email adonait@az-emarketing.com, or call 954-588-7564.