Refunds

Here’s how refunds work on Adonait Home, and how to get one if something isn’t right with your order.

How refunds work

Because every item is sold by an independent third-party vendor, refund eligibility, windows, and any restocking fees are set by that vendor and by our Refund Policy. Approved refunds are issued to your original payment method through Stripe.

How to request a refund

1. Start a return request with your order number and email.
2. We forward it to the vendor and help coordinate a resolution — a refund, replacement, or return.
3. If approved, your refund is processed to your original payment method.

Timing

Once a refund is approved and processed, it typically takes several business days for your bank or card issuer to post it to your account. Timing depends on your provider.

Damaged, wrong, or missing items

If your order arrives damaged, is the wrong item, or doesn’t arrive, contact us right away with your order number and photos if possible. We’ll help coordinate with the vendor.

Non-refundable items

Custom, made-to-order, clearance, and certain hygiene-related items may be non-refundable, as indicated by the vendor on the product page.

Our role

Adonait facilitates communication and payment but is not the seller and does not guarantee any refund, replacement, or return; any refund of the product price is subject to vendor approval under the applicable policy. Need help? Contact us.